How much do you charge for Postage and Packaging?
Postage and Packaging is free on all orders over £20. For orders under £20 we charge a small fee of £1.96.
Prescription Only Medications (POM-V)
We cannot legally dispatch any orders that contain Prescription Only Veterinary Medicines until we receive the original hard copy prescription signed by your vet, posted from yourself.
Once we receive the prescription in the post we aim to process this order within 1-2 working days.
Most orders are sent by 1st Class Royal Mail, who aim to deliver your goods within 1-2 working days, however this is NOT guaranteed.
Orders containing controlled drugs such as Epiphen will be sent via Special Delivery and will require a signature on receipt.
Orders containing large items such as pet food will be sent via courier and will require a signature on receipt.
Non Prescription Items
We aim to process all online orders NOT containing Prescription Only Veterinary Medicines within 1-2 working days.
Small orders will be sent by 1st Class Royal Mail, who aim to deliver your goods within 1-2 working days, however this is NOT guaranteed.
Large items including pet food are sent via courier and will require a signature on receipt.
PLEASE NOTE FOR ORDERS CONTAINING BOTH PRESCRIPTION AND NON-PRESCRIPTION ITEMS, WE WILL DISPTACH ALL ITEMS ON RECIEPT OF THE ORIGINAL VETERINARY PRESCRIPTION.
Can I leave delivery instructions for my order?
During the checkout process you can enter any delivery instructions, for example, ‘leave with neighbour’.
For parcels being sent via 1st Class Royal Mail, we will make every effort to ensure your instructions are marked on your parcel, however it is at the discretion of Royal Mail and your Postman as to whether they follow these instructions.
For parcels sent by Special Delivery or Courier, we can include delivery instructions to be adhered to by the deliverer, however please note that parcels cannot be left unattended.
Help! My order hasn’t arrived!
If you experienced any unexpected delays in receiving your order please email us on firstname.lastname@example.org or telephone 01829 262045. Our office hours are 9.00am - 5.00pm Monday to Friday