Coronavirus/Christmas Update 2021

As the festive season approaches, our team will continue to work hard to deliver veterinary medicines for your pets in a timely manner. With the introduction of mask weaing on public transport and in retail outlets due to the Omicron variant, please bear with us as we adjust to the ever changing environment.

Our number one priority, continues to be the safety of our staff who have been working tirelessly since March 2020 to process your orders. We are maintaining stringent measures in line with health and safety protocols to provide a Covid Secure work environment. This includes regular, thorough hand washing, hand sanitisation, use of PPE and disinfection of work surfaces.

When will I get my order?

We are currently experiencing an abnormally high level of online and telephone orders. Our team and extended support services (couriers, suppliers etc.) are working tirelessly to ensure that all orders are dispatched as quickly as possible.

However, in the interest of maintaining a safe working environment for our team, we do estimate that deliveries of veterinary medicines may take a little longer than usual. Once your order has been processed and authorised by a dispensing veterinary surgeon, you will receive an disptach email notification. 

Ordering at Christmas 

Standard Delivery: Please place you order online or via the telephone on or before Wednesday 15th December for delivery before Christmas. Please note that standard delivery is not guaranteed and cannot be tracked and may be subject to delays due to Royal Mail operations. 

UPDATE 10/12/21 - PLEASE NOTE, DUE TO DISRUPTIONS WITH OUR COURIER SERVICE WE HAVE SUSPENDED OUR TRACKED SERVICE AT PRESENT, WE APOLOGISE FOR ANY INCONVENIENCE CAUSED

Christmas Opening Hours

Christmas Eve 9am - 1pm (Telephone lines 10am - 1pm)
Christmas Day  Closed
Boxing Day  Closed
Monday  27th  Closed
Tuesday 28th Closed
Wednesday 29th  Open as normal 
Thursday 30th  Open as normal 
New Years Eve 9am - 2pm (Telephone lines 10am - 1pm)
New Years Day Closed
Sunday 2nd  Closed
Monday 3rd Closed
Tuesday 4th Open as normal 

Customer Support

Customer service has always been at the heart of what we do, and we pride ourselves on offering a full telephone order service in addition to our online and email services.
However, we are currently experiencing an unprecedented number of calls; therefore, we are introducing a slightly restricted service, with our telephone lines opening from 10am till 1pm Monday to Friday

If your call is not of an urgent nature, or you have the facility to place your order online or email us with a query, please consider the use of these options. If you do need to call us, we will do our very best to answer your call as soon as possible but please be patient if we are busy.

Refunds

If you are currently awaiting a refund, please be assured that we will process this as soon as possible, but it may take a little longer than usual.

Thank you for your patience and understanding from the whole team here at 365vet.co.uk