January 2021 Update - Following the announcement of lockdown in England from 5th January, we want to reassure you we will continue to operate and provide veterinary medicines for your pet. Our thoughts are with all the individuals and businesses who are being adversely affected by this lockdown, and of course by Covid itself.
Our number one priority, continues to be the safety of our staff who have been working tirelessly since March 2020 to process your orders. We are maintaining stringent measures in line with health and safety protocols to provide a Covid Secure work environment. This includes regular, thorough hand washing, hand sanitisation, use of PPE and disinfection of work surfaces.
When will I get my order?
We are currently experiencing an abnormally high level of online and telephone orders. Our team and extended support services (couriers, suppliers etc.) are working tirelessly to ensure that all orders are dispatched as quickly as possible.
However, in the interest of maintaining a safe working environment for our team, we do estimate that deliveries of veterinary medicines may take up to 72 hours longer than our normal service.
Customer service has always been at the heart of what we do, and we pride ourselves on offering a full telephone order service in addition to our online and email services.
However, we are currently experiencing an unprecedented number of calls; therefore, we are introducing a slightly restricted service, with our telephone lines opening from 10am till 1pm
Monday to Friday and 9am till 1pm on Saturday.
If your call is not of an urgent nature, or you have the facility to place your order online or email us with a query, please consider the use of these options. If you do need to call us, we will do our very
best to answer your call as soon as possible but please be patient if we are busy.
If you are currently awaiting a refund, please be assured that we will process this as soon as possible, but it may take a little longer than usual.
Thank you for your patience and understanding from the whole team here at 365vet.co.uk