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Job Title:                  Customer Service Assistant

Reports To:               Ecommerce and Operations Manager

Location:                  365Vet, Unit 12, Portal Business Park, Eaton Lane, Tarporley CW6 9DL

Date Written:           July 2022


Job Overview:


Our aim within the company is to treat our clients as we would wish to be dealt with ourselves.


This philosophy should be carried through all levels, in terms of our demeanour, appearance, professionalism and communication (between clients, external providers such as wholesalers and staff).  We all have a part to play in ensuring the smooth running of the various aspects of the practice.


Purpose of Position:


This is a full-time role working 5 days a week at our website division (Portal) to provide excellent customer service including advising clients on the range of products, effectively manage telephone enquiries, order processing and stock control.


Roles & Responsibilities:


  1. To provide an outstanding level of customer service to all customers, building productive and positive relationships.
  2. Processing web orders across all of our e-commerce sites. To take responsibility for the logistics of the stock and to ensure that relevant stock is distributed and ensuring stock is correctly issued, received and stored.
  3. Telephone duties, answering client queries, giving advice, taking telephone orders.
  4. Admin work to support marketing & operations of the Portal site.
  5. To maintain administration systems to ensure that records are kept appropriately which includes the use of an in-house database system and PC, internet and email usage.
  6. To undertake such duties as may from time to time be reasonably requested within the flexible definition of the post.




Person Specification


The skills, abilities, experience and knowledge outlined below provide a summary of what is required to carry out this job effectively.






Relevant Qualifications

·        A current, clean driving licence.

·        At least 18 years old, for Willows insurance purposes.








Relevant Experience, Skills and Knowledge

·        Prior experience of working within an animal health role.

·        Excellent customer service & IT skills.

·        Prior experience in a retail environment.

·        Knowledge of the Veterinary industry.












Communication and Interpersonal Skills

·        Confident communicator, both on the telephone and face to face.

·        Flexible team player.

·        Organised and methodical in work.








Additional notes: is a dedicated veterinary prescription and non-prescription online store. Our UK based website specialises in providing pet drugs online and is run by a practicing veterinary surgeon with years of animal health experience. We aim to provide a friendly and professional website, which allows customers to make savings on medications requiring pet prescriptions.  There is a fantastic selection of both prescription and non- prescription pet medications providing products for cats, dogs, horses and small animals.


365vet and Wormers are part of Beeston Animal Health which provides quality animal health products and advice to all equine, pet and livestock owners.


This is a full-time role based on working 37.5 hours per week working flexibly between the working hours of 8 am to 5 pm Monday to Friday and in addition alternate Saturday mornings 9 am to 1 pm (which is then taken as time off in lieu).  Part-time or job share may be considered for the right candidate (if you wish for this to be considered please state the days / hours that you would like to work within your application).


We offer an attractive rate of pay commensurate with experience.  In addition a Summer and Christmas bonus scheme for eligible staff.  Holiday entitlement is 30 days per year (including Bank Holidays) and this rises in line with service.  Benefits also include a workplace pension scheme, staff uniform, life insurance at 1 x annual salary and staff pet discounts.  We also offer Healthshield benefits which cover the everyday health needs of staff by providing cashback for dental, optical and physiotherapy costs, alongside offering wellness services such as a Virtual GP Surgery and Employee Assistance Programme (EAP).

To apply please forward your CV and covering letter quoting job reference 72 to:

by 5pm on Sunday 31st July 2022.