How much do you charge for Postage and Packaging?
Postage and Packaging is FREE on all orders over £25. For orders under £25 we charge a small fee of £2.50
How long will it take for my order to arrive?
We aim to process your order within 24 - 48 hours (Monday to Friday). The order will then be dispatched by 1st Class Royal Mail, who aim to deliver your goods within 1-2 working days, however, this is NOT guaranteed.
For large or high-value items, the order will be dispatched by courier.
We cannot legally dispatch any orders that contain Prescription Only Veterinary Medicines until a veterinary surgeon authorises your uploaded/emailed/posted prescription.
Please ensure any uploaded/emailed copies are clear and legible as poor quality electronic copies may lead to a delay in processing. It is also important to note, that any prescriptions presented to us after 28 days of issue from the prescribing vet may be subject to further checks with your practice.
Help! My order hasn’t arrived!
If you experienced any unexpected delays in receiving your order please email us on firstname.lastname@example.org or telephone 01829 734098. Our office hours are 8.30am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday