How much do you charge for Postage and Packaging?

Postage and Packaging is FREE on all orders over £25. For orders under £25 we charge a small fee of £1.96.

Prescription Only Medications (POM-V) 

We cannot legally dispatch any orders that contain Prescription Only Veterinary Medicines until we authorise your uploaded prescription or receive the original hard copy prescription via post. Once we have recieved your prescription, we aim to process all orders within 1-2 working days. 

Most orders are sent by 1st Class Royal Mail, who aim to deliver your goods within 1-2 working days, however, this is NOT guaranteed.

Orders containing large items such as pet food or high-value orders will be sent via courier and will require a signature on receipt.

Non Prescription Items 

We aim to process all online orders NOT containing Prescription Only Veterinary Medicines within 1-2 working days.

Small orders will be sent by 1st Class Royal Mail, who aim to deliver your goods within 1-2 working days, however, this is NOT guaranteed.

Large items including pet food are sent via courier and will require a signature on receipt.

PLEASE NOTE FOR ORDERS CONTAINING BOTH PRESCRIPTION AND NON-PRESCRIPTION ITEMS, WE WILL DISPATCH ALL ITEMS ON RECEIPT OF THE ORIGINAL VETERINARY PRESCRIPTION.

Help! My order hasn’t arrived!

If you experienced any unexpected delays in receiving your order please email us on sales@365vet.co.uk or telephone 01829 734098. Our office hours are 8.30am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday

*Christmas Delivery 2018

We highly recommend all essential orders for pet prescription items are placed before 17th December. 1st Class Royal Mail, aim to deliver within 1-2 working days, however this is NOT guaranteed, especially over the festive period.